Our check in time is 1400hrs and check out time is 1200 noon.

All bookings are based on 1200noon checkout. Should you wish to extend your stay beyond the checkout ideally we will not charge till 1400hrs and a half day till 0600pm and full day from there on. Late checkout is subjected to availability of rooms.

Children up to 12 years will be accommodated with their parents on a complimentary basis if they share the existing bedding. An additional fee for an extra bed will apply if required.

The Hotel's cancellation policy is 48 hours prior to the date of arrival. Cancellations received less than 48 hours prior to 3 p.m. on the date of arrival as well as non-arrivals on the scheduled date of arrival, will be subject to a one night's room charge inclusive of taxes.

Our reception team would be delighted to assist you in booking the tours of your choice. Kindly contact reception upon your arrival at the hotel.

All major credit cards such as Visa, American Express, Master card and Diners.

We do not accept pets.

No we do not have connecting rooms at Xclusive Maples Hotel Apartments.

Yes, car rental is available. Kindly contact our Reception upon your arrival or contact our Reservations for assistance. Alternatively you can contact your travel partner.

You can check availability and rates by visiting our website on www.xclusivehotels.ae or emailing us at reservations or by calling our Reservations Office +971 4 3464333 internationally. Alternatively please refer to your travel partner.

Please inform the Reservations office of your special request at the time of booking or inform your travel partner in turn can contact the hotel.

You can check for our special promotions on our website www.xclusivehotels.ae or by contacting our Reservations office, or please enquire with your travel partner.

Yes, you can see our rooms by visiting our website www.xclusivehotels.ae where you will have a choice to see the still pictures and 360degree pictures also. Alternatively you can email us at reservations for additional image requests.

Please contact our Reservations office or your travel professional and we can assist you in the best possible way we can.

You need to cancel your booking at least 48 hours prior to your expected arrival date. Please contact our Reservations office at +971 4 3464333 or email us at reservations

Please contact our sales team by emailing us at sales or call us at +971 4 3464333.

Please contact our sales team by emailing us at sales or call us at +971 4 3464333.

Depending on the season and our occupancy we may offer a Best Rate which is a special rate available specifically for a short period of time. Our packages are also special promotions in which you will be offered more than simply the room. Please visit our website, www.xclusivehotels.ae, or contact our Reservations office for more assistance.

Yes, you can pre pay your clients stay before their arrival. Please inform our Reservations office with your request and they will send you a necessary form to be completed and signed off which should be subsequently returned to us.

Yes, our database is secure and confidential. We use the state-of-the-art security systems supplied by ResAvenue™ that constantly updated to keep in touch with the latest in security procedures. Verisign 128 bit encryption and Verified By Visa, MasterCard Secure Code and CVM online payment authentication processes keep your transactions safe. Xclusive Maples Hotel Apartments can be booked by visiting our website www.xclusivehotels.ae, by email reservations by calling our Reservation Office +971 4 3464333. contact your travel professional travel partner for further assistance.